Battery died mid-flash. Wrong .bin file. Communication timeout. We recover what other shops write off — or you pay nothing.
Three escalating levels of intervention. Submit the intake form first — we confirm the right tier before charging anything.
For units that still have a communication pathway but are stuck in a bad state. We bypass the standard flash handshake and force-write a clean base calibration directly to the ECU memory.
For units with zero communication — completely dark to any flash tool. The ECU is removed from its case, placed on a regulated bench supply, and boot-mode is entered via direct pin access before re-flashing firmware at the hardware level.
For physical hardware damage where software recovery is not possible. We perform component-level diagnosis, identify failed ICs or damaged traces, and repair or replace at the PCB level using rework equipment.
* Ecosystem note: If your ECU was flashed with software outside the FlashTune (FTECU) ecosystem (TuneECU, OpenSource, or unknown), a $100 licensing token is added to your success invoice. The intake form detects this automatically and shows the adjusted total before you submit. Why does this fee exist?
Submit the intake form first. We assess and confirm the tier before you ship or pay anything.
Fill out the Rescue Request below. Describe exactly what happened and the ECU's current state. We'll triage within one business day and confirm your service tier.
After triage confirmation you'll receive a payment link for your tier. Payment is collected here — before shipping. A $25 packaging kit is available at checkout if you need a padded box and prepaid label.
L1 and L2 triage is confirmed on arrival. For L3, we assess and send a repair quote before any component work begins. No Fix, No Fee applies at every tier — if recovery isn't possible, you get a refund.
Successful recovery ships back via USPS Priority Mail the same day bench work completes. You'll receive a session report and your clean ROM file via email. Reinstall and ride.
Diagnosis is free. You only pay once recovery is confirmed — or you get your money back.
Fill out the Rescue Request below. No payment method, no shipping, no commitment. We need the details to assess the unit before anything else happens.
Within one business day we review your intake, confirm or adjust the service tier, and reply to your email. Still nothing from you at this point — no card, no box, nothing.
After triage confirmation you receive a Square payment link for your tier. Pay, then ship. For Level 3 (component repair), no payment is collected until we send you the component quote and you approve it in writing.
Ecosystem note: If your ECU was flashed with software outside the FlashTune (FTECU) ecosystem, a $100 licensing token is added to this invoice. The intake form detects this automatically — you will see the adjusted total before you submit anything.
ECU arrives, we work the bench. One of two things happens:
ECU ships back the same day — flashed, bench-verified, and tested. Includes your clean ROM file and a full session report. No further charges.
Full tier fee refunded immediately — no questions, no forms. ECU returns with a written bench report explaining the failure. You cover return shipping only (typically $8–$12).
Hardware-level ECU recovery requires equipment that most tuning shops don't carry. This is ours.
Most tuning shops have a flash cable and a laptop. Recovery requires a real bench. The equipment above is what separates a software-level flash operation from a hardware recovery lab — and it's what allows us to offer the No Fix, No Fee guarantee with confidence.
Give us the full picture. The more detail you provide, the faster we can triage and confirm your tier.
Recovery-specific questions from customers who've been through it.
Every ECU flash requires a software license tied to that specific unit. When we recover an ECU that was previously flashed with FlashTune (FTECU) — the same platform we use — that license is already registered to the ECU and no additional fee applies.
When a unit arrives that was flashed with a different tool (TuneECU, an open-source flasher, or custom software), we are required to purchase a new license before we can write to it. That cost is $100, passed through at cost with no markup.
The fee only appears on your success invoice — it is never charged if recovery fails, consistent with our No Fix, No Fee policy. The intake form detects the ecosystem automatically when you select the software used, and shows you the adjusted total before you submit anything. There are no surprises at invoice time.
No — the flash tool that caused the brick doesn't affect the physical recovery process. FTECU, Woolich Racing, TuneECU, and custom tools all write to the same ECU flash memory. What matters is the current state of the unit: whether any communication is present, what was being written at the time, and whether there's physical damage. Note that only FTECU-origin ECUs avoid the $100 licensing token fee — any other software is a different ecosystem. Detail all of that in the intake form.
Recovery installs a clean, verified base ROM — either your original stock map (if we can read it before writing) or a known-good base map for your model year. The goal is a working, communicating ECU. If you want a performance tune applied on top of recovery, we offer a bundled rate — note it in the intake form.
You get a full refund of the tier fee. We return the unit via USPS First Class at your expense (typically $8–$12). We include a written bench report describing what we found and why recovery wasn't possible — which is useful documentation if you're pursuing OEM ECU replacement or an insurance claim.
Sometimes. If the previous attempt left the ECU in a partially-written or boot-looped state, Level 2 boot-mode may still be viable. If the previous attempt caused physical damage — broken header pins, lifted pads, or desoldered components — that escalates to Level 3 assessment. Be transparent in the intake form about any prior attempts, including tools used and what happened.
Yes, with one clarification: for Level 3, we issue a quote after bench assessment before any repair work begins. If you approve the quote and the repair succeeds, you pay the quoted amount. If the repair fails after you've approved and we've begun component work, you pay parts cost only — not labor. If assessment shows the unit is beyond repair before any work starts, you pay nothing (return shipping only).
Yes. If you want a full CP2 performance tune applied after recovery, note that in the intake form. The ECU is already on the bench — additional flash work is minimal extra effort on our end and we price the bundle accordingly. Ask about it during triage.
Yes. Once your ECU has been recovered and flashed, it enters the same Return-to-Bench support ecosystem as any other unit we service. If you later add an aftermarket exhaust, change fuel type, or need a map adjustment, re-flash labor is free — you cover shipping both ways.
Original purchaser only. This benefit is tied to the person who paid for the recovery, not the bike. If the motorcycle is sold, the new owner will need to pay a $75 Transfer Fee to be brought into our support ecosystem. This covers a fresh intake assessment and an updated map calibrated for the new owner's setup — it is not a penalty, it is the cost of onboarding a unit with no service history on our end.
Third-party flash attempts after our recovery, or hardware failures unrelated to our work, are not covered under this policy.