Privacy Policy & Terms of Communication

1. Information We Collect

When you use the Onyx Moto Labs booking widget, we collect personal information you provide to us, including your name, email address, phone number, motorcycle details (make, model, year), and service location. This information is strictly used to fulfill our mobile mechanic services.

2. Use of Your Information

We use the information we collect to schedule your service blocks, communicate with you regarding your appointments, dispatch technicians to your location, and process digital invoices.

3. SMS & Voice Communications (TCPA Compliance)

By providing your phone number, you agree to the following terms and conditions regarding communications:

• Consent to Contact: You expressly consent to receive SMS text messages and voice calls from Onyx Moto Labs or its representatives regarding your service appointments, technician arrival times, estimates, and billing.
• Opt-In: Consent is not a condition of purchase. You may opt out of receiving SMS messages at any time by replying "STOP" to any message we send.
• Frequency & Rates: Message frequency varies based on your service schedule. Standard message and data rates may apply from your wireless carrier.
• Help: Reply "HELP" to any message for assistance or contact us at [email protected].

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. Your data is only shared with trusted service providers necessary to operate our business (e.g., our booking backend and invoicing software), and they are obligated to keep your information confidential.

5. Security

We implement industry-standard security measures to protect your personal information during transmission and storage. Our booking platform operates on secure cloud infrastructure.

6. Contact Us

If you have any questions about this Privacy Policy or our communication practices, please contact us at [email protected].